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Library to Launch Service Quality Survey

Shoen Library's service quality survey, to arrive in inboxes beginning November 4, 2013, will help inform decisions about the library's service and support for on-campus and online students.

"Shoen Library is one of hundreds of academic libraries across the country administering this survey," said Nancy Hoover, university librarian. "The library has been participating in Marylhurst University's assessment process for many years. The survey will be especially useful because we can benchmark our results against those of other campuses and identify best practices."

Hoover added that the university is embarking on a plan to remodel the library, to create learning spaces for virtual and face-to-face group work, and to partner with student support services. "The information gathered from the survey will help shape the future of Shoen Library for years to come," she said.

Because Marylhurst is a unique institution of higher learning, catering to adult students on campus and online, it is the university's intent that the survey results will contribute to a national databank on graduate and undergraduate library services.

Invitations to complete the survey will be emailed to students and faculty in early November. Student participants are eligible to win prizes; three $50 Amazon gift cards will be given away after the survey closes on November 24.

Shoen Library was awarded an in-kind grant for LibQUAL+, a national survey used to measure perceptions of library service. These services are offered to the international library community by the Association of Research Libraries.

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