Shoen Library has published the findings from a service satisfaction survey conducted in late 2013 through an in-kind grant enabling the use of a standardized LibQual+ survey instrument.
Q. When is payment for tuition and fees due?
Q. Where do I pay my tuition and fees?
Q. What are my tuition and fees payment options?
Q. What installment payment options are available?
Q. What do I need to do if my employer has a tuition reimbursement plan?
Q. How do I access my student account balance online?
Q. How do I make my payments online?
Q. I registered for classes online. Why aren't the charges showing up on my student account?
Q. Why didn't my online payment process?
Q. When I tried to register for classes or get transcripts, there was an "AR HOLD" on my account. What does this mean?
Q. How does the "AR HOLD" get removed from my account?
Q. Who should I contact if I have a question, problem or concern about charges and
credits on my student account?
Q. When will I receive a student account statement?
Q. Why didn't I receive a student account statement?
Q. When will late fees be applied to my student account?
Q. If I can't pay my student account balance on time, what will happen?
Q. When will my Financial Aid Refund Check be ready?
Q. If I drop a class, when will I receive my tuition refund?
Q. Where do I pay my library fines?
Q. What do I do if I have Military or VA benefits?
Q. How do book vouchers work?
Q. How do I get a receipt for my employer?