IT and Tech Help

IT and Tech Help at Marylhurst

The Marylhurst ITS Help Desk provides a centralized point of contact for many technology needs or questions. We support students, staff, and faculty on and off campus. Every email or call creates a support ticket in our system, prioritized by issue. The best way to reach the help desk is by email or phone. Your calls and emails are routed to our mobile devices during office hours when we are out.

We also have a physical location in Shoen Library, staffed later in the day, though we are often out of the office assisting one of you!

Contact us
helpdesk@marylhurst.edu
503.699.6318
help.marylhurst.edu
(logon with your Marylhurst One Account)

Help Desk Hours
Monday to Thursday: 9 am to 7 pm
Friday: 9 am to 6 pm
Closed on major holidays
(Canvas online course support is 365 days a year)

Helpful Shortcuts

Reset Password | Canvas Online Courses | My Marylhurst

General teaching and design labs can be found at Shoen Library for students, staff, or faculty to work on should they not have access to a personal computer for a time. Most labs have access to a printer, though some costs are associated with this. While these labs are available to all students, at times classes are held in these rooms, so please check the schedule if you need to use these computers!

Don’t want to wait?

See the Help Desk FAQs to check if your question is answered there! Or scroll down to learn more about the applications and systems Marylhurst University offers.

If you have further questions, please contact the help desk at helpdesk@marylhurst.edu.

Something not loading? Check the webpage’s System Status to see if they are offline!

Marylhurst One Account

tower marylhurst icon The Marylhurst One Account allows students, staff, and faculty to log into any Marylhurst system with their university email address and password. Should anyone require a password reset for their email, My Marylhurst home page, Canvas, etc. they can do so by accessing accounts.marylhurst.edu.

New members of Marylhurst University need to activate their Marylhurst One Account before they can access any other Marylhurst system.

What else can you log into with your Marylhurst One Account?

Email & Google Apps

laptop marylhurst iconAll official Marylhurst electronic correspondence is sent to your @marylhurst email account. Check it regularly for important communications. Student accounts are yours for the keeping, even after you graduate! For academic and confidentiality reasons, however, email accounts are for individual use only and should never be shared.

Access your university email at mail.marylhurst.edu.

Note: Students and faculty in certain programs, such as Art Therapy Counseling and Music Therapy, are governed by HIPAA regulations that impose extra restrictions, including no forwarding of email.

Google Apps for Education
Google Apps is a suite of applications in three sets:

Core Apps
Gmail, Calendars, Drive (Google Docs), Sites, and Groups. Marylhurst has a special agreement with Google: all data within these apps is owned by Marylhurst University and not indexed by Google. They are even ad-free!

Non-Core Apps
YouTube, Google Hangouts, and Google Maps have separate Terms and Conditions, the same as a personal Google account. These are NOT managed by Marylhurst. These apps often connect to social networking and may not have the same privacy protection as the Core Apps above. We believe these apps are generally safe and want you to use them appropriately in your educational pursuits. However, you are responsible for monitoring privacy in Non-Core Apps and we do not provide technical support for them.

Third-Party Apps
Not created or operated by Google. When using a third-party app, you are making an agreement directly with the creator of the app. You are responsible for privacy and support for third-party apps.

Connecting other sites to your Marylhurst Google account
Often other apps and services request connection to your Google account, usually as a method for logging in and account creation. There is a risk here — if that app goes haywire and corrupts your account, the only option might be to delete your account (and all your email with it). It is up to you to manage your risk and privacy.

Want to learn more?
Check out the Marylhurst Google Apps Resource Center for handy tips, tricks, and tutorials!

Canvas – Learning Management System (LMS)

Education - book and apply - MarylhurstCanvas is Marylhurst University’s online course system. If you need any assistance with Canvas, click on the “Help” button in the far-left toolbar when you login to find various methods for contacting our 24/7 Canvas Support team, including email and live chat. If you prefer to talk to a support agent on the phone, you can reach them 24 hours a day, 7 days a week at 844.367.8260.

If you are a new Canvas user and are interested in a tutorial, login to Canvas, and click on the Canvas for Students site, where you will find helpful, step-by-step lessons on how to navigate and complete course activities.

Access Canvas at learn.marylhurst.edu

Available Software

Microsoft Office 365
All students, staff, and faculty have free access to Microsoft Office 365, which includes Word, Excel, and Powerpoint. If you would like a copy on your device, please go to the Office 365 Website and log in with your Marylhurst email and password.

Note: Tech support for MS Office 365 is provided by Microsoft, not Marylhurst.

Zoom

computer with globe - marylhurstZoom is a web-conferencing tool used at Marylhurst University. Students, staff, and faculty have free access to a basic version of Zoom that has all the features as the pro version, but with a time limit of 40 minutes for groups (unlimited time for one-to-one meetings). Zoom is a great tool and provides a permanent URL for your "virtual office."

Zoom also offers an easy tie into telephone conferencing (so people don't have to be on a computer) and can host up to 100 participants!

Want to learn more?
Check out the Marylhurst Zoom Resource Center for handy tips, tricks, and tutorials!

System Status Check

Check the status of any system here:

Google Services (Gmail, Google Drive, etc.)
Canvas
Library Databases 
MS Office 365
Apple, Inc.

Check any website/service here
Is it down right now?