IT Services

IT Services for Marylhurst Faculty & Staff

The ITS Help Desk provides a centralized first point of contact for any technology need or question. We support our students, faculty and staff. Every email or call creates a support ticket in our system, prioritized by issue. Rest assured, we'll respond soon!

Contact us
(logon with your Marylhurst One Account)

Help Desk Hours
Monday - Thursday: 9 am to 7 pm
Friday: 9 am to 6 pm

The best way to reach the help desk is by phone or email. We have an office in the library, though we are often out of the office assisting one of you. Your calls and emails are routed to our mobile devices, so we will respond very soon, we promise.  

Closed on major holidays
(Canvas online course support is 365 days a year)

Marylhurst One Account

tower marylhurst iconSo that you can login to many systems with one name and password, we've established the Marylhurst One Account. Activate and manage your Marylhurst One Account at With your Marylhurst One Account, you can access:

Google Apps for Education including your email, Google drive and Google sites

Computer Labs alternate login: Guest User and no password

Classroom computers alternate login: .Guest and no password

Zoom: web conferencing

Canvas: online courses

My Marylhurst alternate login: student ID and password (click “Don’t know my password” to reset)

Microsoft Office 365: for your personal use

If you are trying to access Canvas and/or set up a Marylhurst One Account, please see this helpful video.

Email & Google Apps

laptop marylhurst iconEmail Access your email at

All official Marylhurst electronic correspondence is sent to your @marylhurst email account. Check it regularly for important communications. (For academic and confidentiality reasons, email accounts are for individual use only and should not be shared.) If you like, you can forward your @marylhurst email to a personal email account. Note: students and faculty in certain programs, such as Art Therapy Counseling and Music Therapy, are governed by HIPAA regulations that impose extra restrictions, including no forwarding of email.

Google Apps Google Apps for Education is a suite of applications in three sets:



Core Apps Gmail, Calendars, Drive (Google Docs), Sites, Groups, and Hangouts. Marylhurst has a special agreement with Google: all data within these apps is owned by Marylhurst University and not indexed by Google. And they're ad-free!

Non-Core Apps, such as YouTube, Google+ and Google Maps, have separate Terms and Conditions, the same as a personal Google account, not managed by Marylhurst. These apps often connect to social networking and may not have the same privacy protection as the Core Apps. We believe these apps are generally safe and want you to use them appropriately in your educational pursuits -- thought you are responsible for monitoring privacy in Non-Core Apps. And we do not provide technical support for Non-Core Apps. Sorry!

Third-Party Apps Not created or operated by Google. When using a third-party app, you are making an agreement directly with the creator of the app, and you're responsible for privacy and support for third-party apps.

Connecting other sites to your Marylhurst Google account Often other apps and services request connection to your Google account, usually as a method for logging in and account creation. There is some risk — if that app goes haywire and corrupts your account, the only option might be to delete your account (and all your email with it)! Connecting services to your Marylhurst Google account is generally safe -- but it's up to you to manage your risk and privacy.

For more information, check out our FAQ or the Learning Center for Google Apps.

Canvas LMS

Education - book and apply - MarylhurstAccess your online courses in Canvas, our Learning Management System (LMS) at

If you need help with Canvas, call the Canvas hotline (open 24 hours): 844.367.8260.

Microsoft Office 365

Active students, staff and faculty at Marylhurst have free access to Microsoft Office.

All you need to do is login to Office 365 using your Marylhurst One Account (your @marylhurst email address and password).

Note: Marylhurst does not support this software; see this FAQ for more info. If you have difficulty logging in to your Office 365 account, please email

My Marylhurst

Access My Marylhurst at

My Marylhurst is where we conduct university business. Faculty access advisee and class rosters, enter grades, and more. Staff can access internal documents (such as the university’s logo and brand guide).

Questions? Check out our FAQ.

Real-time Collaboration

computer with globe - marylhurstMarylhurst supports two tools for real-time collaboration (web conferencing).

Google Hangouts
Recommended for virtual get-togethers with 15 or fewer participants. It's free and included with your Google Apps account. Also, be sure to check out Google Hangouts on Air, a way to easily record your sessions to YouTube!

You have free access to a basic version of Zoom -- all the features as the pro version, but with a time limit of 40 minutes. Zoom is a great tool and provides a permanent URL for your "virtual office." People find Zoom very easy to use, and it's a snap to make recordings and share your desktop. Zoom also offers easy tie into telephone conferencing (so people don't have to be on a computer). And Zoom can host up to 100 participants!

NOTE: The pro version of Zoom is available to faculty for use in courses.

Conference Lines
The University also maintains two conference lines for employee business use only (sorry, they’re not for classrooms). Details about how to use university conference lines can be found here.

Classrooms & Computer Labs

The majority of classrooms at Marylhurst are technology-enabled. Each classroom is equipped with a lectern computer, document reader and digital projector/display. You can also connect your personal laptop to the projection system.

There are several classrooms in our Education wing in B.P. John with interactive whiteboards (“Smart Boards”). You can play DVDs through software installed onto the computer. (Very few classrooms have VHS players, too. Contact Shoen Library if you need help finding your class material in a more modern format.)

You can also reserve Computer Labs for your classes or work sessions.

How do I use the equipment?
The classrooms have been designed to be very simple to operate, similar to what you might have in your own home. A laminated “quick guide” is available in all of the classrooms, and ITS Help Desk staff are available during all hours of class time to assist. If you would prefer a one-to-one training, please contact us in advance to make arrangements.


We offer workshops, open project time, training videosand other ways to support you. Watch your email for announcement of upcoming workshops.

Our online courses have dedicated 24/7 support (just use the help menu after logging in), as well as Self-Guided Tutorials that you will see in your course list.

We also have on-demand training for faculty and staff. Please contact Eric,, to make arrangements.

As always, if you need immediate assistance, please call or email the ITS Help Desk at 503.699.6318 or

Systems Status

Check the status of any system here:

Google Services (Gmail, Google Drive, etc.)
Library Databases 
MS Office 365
Apple, Inc.

Check any website/service here
Is it down right now?


Email Help Desk